29 Nov 09 When have you had to deal with an upset customer or coworker? – NaPodPoMo Day 29
Background
- Image by shawnogram via Flickr
As part of NaPodPoMo, I’m releasing a video (preferred) or audio (if needed) segment every day in November 2009, where I’m practicing answering a typical interviewing question. Will my answers be perfect? Probably not. This experiment has the following objectives:
- Practice answering typical interviewing questions
- Produce content for the internet on a consistent basis
- Develop some rudimentary skill in video production
Here, then, for your enjoyment, is the next installment of the series, as Day 29 of 30:
Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.
I will be reading your feedback on Day 30 of this series, so please send in your comments. Has this series been helpful to you? Was I truly crazy to do this project? etc.
The background music for this series is called “Dodging Buses” by Derek K. Miller. Check out his Penmachine Podcast.
If you would like to download this file directly, you can do that as well. Direct link (mp4, 5:30, 10.6 MB)
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- Mastering the Behavioral-Based Interview (timesunion.com)
- What would your previous coworkers say about you? – NaPodPoMo Day 05 (getthatjobonline.com)
- Persuade me that you have strong analytical skills. – NaPodPoMo Day 17 (getthatjobonline.com)
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Tags: customer service, Derek K. Miller, interpersonal skills, interviewing, job search, NaPodPoMo, video
I am still catching up on NaPodPoMo, so, I realize this comment is about a month or so after the fact. I've really been enjoying the videos you have done this month, and each one makes me learn something new.
Today's video was an especially good one, because it's so hard to talk about an “upset customer” without resorting to calling that customer unpleasant names, or assigning all the blame for the problem onto the customer. Now, perhaps the customer really was a “jerk” (or whatever name you want to call him or her), and maybe the problem was entirely because of something the customer did, or his or her own skewed perceptions. Clearly, that's not the way to describe the situation in a job interview. You did a really great job of showing an example of what to say, instead of what not to say.
I used to work in retail, and have what may well become an entire book's worth of stories about upset customers. You were much more diplomatic in describing those situations than I would be.
Great job!